PRIVACY POLICY
Last updated: 27.12.2025
1. Who we are (Data Controller)
This website is operated by L JOINERY LONDON LTD (“we”, “us”, “our”).
Company number: 15723812
Registered office: 328 Arch Unit, Blucher Road, London, England, SE5 0LH
Email: info@ljoinerylondon.com
We are the “data controller” for personal data you provide through this website.
2. What personal data we collect
We only collect personal data that you choose to provide to us, for example when you:
• submit a contact form;
• request a quote or consultation;
• contact us by email or phone.
Depending on what you submit, this may include:
• your name;
• email address;
• phone number;
• your message and any details you include about your project (e.g., measurements, address, photos if you send them);
• any other information you choose to provide.
3. How we use your data (purposes)
We use your personal data to:
• respond to your enquiries;
• provide quotes, arrange site visits, and discuss your project requirements;
• deliver our services and communicate with you about your project;
• keep records of enquiries and business communications.
We do not sell your personal data and we do not use your data for advertising profiling.
4. Legal bases for processing
We process personal data under the following legal bases:
• Steps to enter into a contract / performance of a contract: where you ask us for a quote or services and we need your details to respond and provide our services.
• Legitimate interests: to respond to general enquiries, run our business, maintain records, and protect the website from misuse.
• Legal obligation: where we must keep certain records (e.g., accounting or regulatory requirements), if applicable.
5. Who we share your data with
We keep your data confidential, but we may share it with trusted service providers where necessary to operate our website and communications, such as:
• website hosting and IT service providers;
• email and communications providers;
• professional advisers (e.g., accountants or legal advisers) where required;
• subcontractors/suppliers where needed to deliver your requested service (only relevant details).
We only share what is necessary and expect those providers to protect your data.
6. International transfers
Some service providers may process data outside the UK. Where that happens, we rely on appropriate safeguards (such as UK adequacy regulations or approved contractual protections) to help protect your information.
7. How long we keep your data
We keep enquiry and contact-form messages for as long as needed to handle your request and for reasonable business record-keeping.
Typical retention:
• Enquiries that do not lead to a project: up to [12 / 24] months.
• Project-related communications: for the duration of the project and for up to [6] years afterwards for business and legal record-keeping.
You can ask us to delete your data earlier where applicable (see “Your rights”).
8. Security
We take reasonable technical and organisational measures to protect your personal data, including access controls and secure systems. However, no website transmission is 100% secure.
9. Cookies and basic technical data
At the time of writing, we do not use analytics or advertising cookies on this website.
Like most websites, our server/hosting may automatically collect basic technical information (e.g., IP address, browser type, device information, date/time of access) in server logs for security, troubleshooting, and performance.
If we add non-essential cookies (e.g., analytics) in the future, we will update this policy and, where required, request consent.
10. Your rights
Under UK data protection law, you may have rights including:
• access to your personal data;
• correction of inaccurate data;
• deletion of your data (in certain situations);
• restriction of processing (in certain situations);
• objection to processing based on legitimate interests;
• data portability (where applicable).
To exercise your rights, contact us at info@ljoinerylondon.com.
11. Complaints
If you are unhappy with how we handle your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was most recently changed.